How it works for you
A repair request goes from a tenant's phone to a vendor-ready decision without you playing telephone. Here's every step — and what FixPoint does so you don't have to.
They open your link and describe the problem by voice or a few taps. No app, no login, no call to you. FixPoint asks the follow-up questions a good super would — where, how long, is it getting worse — and prompts for a photo of the model plate.
It reads the photos for model numbers and damage, strips the noise from the panic, and rates urgency green, amber, or red against the facts. It drafts a clean summary and names the trade, so the brief is contractor-ready before you open it.
A contractor-ready brief lands in your inbox, with the full chat thread behind it. Read the back-and-forth, ask a follow-up if you need one, then send it to your vendor at a shareable link. You decide — FixPoint never dispatches on its own.
Your dashboard
One inbox across all your properties. See what's urgent, approve with a tap, and keep a clean record per unit. FixPoint rates the facts, not the panic — so you triage in minutes, not calls.
Refrigerator leaking water
123 Oak St · 2B
Dishwasher won't drain
45 Pine Ave · 1A
Bathroom fan rattling
7 Birch Ct · 3A
After you approve
Once a brief is dispatched, everyone works from the same conversation. The contractor asks a question, it goes straight to the tenant — you stay in the loop without being the switchboard. The same view the tenant sees on their status page and the contractor sees on the job link.
Conversation
Water is pooling under the refrigerator and spreading across the kitchen floor. It's coming from the back of the unit and keeps returning after I wipe it up.
Approved. Inviting Mike at Ace Appliance Repair to take a look.
Mike Alvarez · Ace Appliance Repair joined the job.
Can you read me the model number off the plate inside the door?
Yes — it's WRX-735SD. I've put towels down and pulled it out from the wall a bit.
Add a property, post the tenant link, and the next “something's broken” arrives already triaged.